04 December 2014 | telgo.SmartNumbers
We recently added a handy feature to telgo.SmartNumbers!
When you receive a call via your telgo.SmartNumber, the caller’s phone number (CLI) will show on your phone’s display whenever available.
This is important, because it’s the number you need to know if you want to return the call.
What your phone’s display can’t tell you, is that you’re being called via your smart number. Sometimes this is important to know too.
This is where the beep comes in.
It is set to “ON” by default and you’ll hear it whenever a call has been forwarded via your virtual phone number.
When you hear the beep, you’ll know that it’s a business call (or whatever you use the number for), and can answer the call appropriately.
Some customers have more complex scenarios – with numbers in several countries for example.
In these cases, they might want to know which number has been called.
For example, they may need to know that the call is coming via their virtual phone number in Germany,
so that they can answer the call in German. Calls forwarding via the London virtual Number would be answered in English.
To set this up, you simply record your own prompts, upload them to the telgo dashboard >Advanced Settings< / >Sound Files<
and select them to be played to you before the caller is put through.
So you would hear something like “Incoming call for the German Sales Number” or “Widget Hotline London.”
Log in to the telgo dashboard – you’ll find these settings under >Advanced Settings< / >Call Rules< / >Announcement<
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